We want every client to be confident paying Digital Market Mart LLC (“Digital Market Mart”, “we”). This policy explains when you can cancel, when you are entitled to a refund and how to request one. It forms part of our Terms of Service.
1. At a glance
| Service type | Cancel / refund rule |
|---|---|
| Project services (websites, apps, e-commerce, automation builds) | Full refund within 3 business days of payment if work has not started. After that, pro-rated refund for milestones not yet delivered. |
| Monthly services (SEO, marketing, content, automation support) | Cancel any time with 30 days’ written notice. No further charges after the notice period. The current paid month is not refunded. |
| Business Credit Education program | 14-day money-back guarantee if no more than one coaching session has been used. Pro-rated after that. |
| Third-party costs (ad spend, domains, hosting, licences, app-store fees) | Not refundable by us once purchased from the third party. |
2. Project-based services
Projects start with a 50% deposit. The remaining balance is billed by milestone as set out in your proposal or Statement of Work (SOW).
- Before work begins: if you cancel within 3 business days of paying the deposit and before the kickoff call, you receive a 100% refund.
- After work begins: we refund the portion of fees paid for milestones that have not been started, less the value of work already completed (discovery, design, development hours), which we will itemise.
- Approved milestones: milestones you have reviewed and approved in writing (including by email) are non-refundable.
- Not as described: if a deliverable does not match the agreed SOW, tell us within 14 days of delivery. We will fix it at no charge; if we cannot, we refund the fee for that milestone.
3. Monthly and retainer services
Monthly services renew automatically on the same day each month until cancelled. You will be told the price and billing date before you are first charged.
- Cancel by emailing helpdesk@digitalmarketmart.com — we confirm cancellation in writing within 1 business day.
- Cancellation takes effect at the end of the 30-day notice period; you will not be charged for any cycle that starts after that.
- Fees already paid for the current cycle are not refunded, as the team and tools are reserved for you.
- Advertising budgets paid directly to Google, Meta, TikTok, Snap or other platforms are governed by those platforms’ terms and are not refundable by Digital Market Mart.
4. Business Credit Education program
If you are not satisfied, request a refund within 14 days of purchase. You receive a full refund provided you have used no more than one coaching session.
After 14 days, or after more than one session, we refund the value of unused coaching sessions on a pro-rated basis. Digital materials already delivered are not refundable.
This program is educational. Refunds are not based on whether you are approved for credit or funding, because no outcome is promised — see our program page.
5. How to request a refund
- Email helpdesk@digitalmarketmart.com or call +1 (240) 217-6149(Client Support & Billing).
- Include your name, invoice or order number, the service, and the reason for your request.
- We acknowledge every request within 1 business day and decide within 5 business days.
- Approved refunds go back to the original payment method within 5–10 business days. Your bank may take a few extra days to show the credit.
6. Billing descriptor and disputes
Card charges appear on your statement as DIGITALMARKETMART. If you do not recognise a charge or believe you were billed in error, please contact us first — we can usually resolve billing issues the same day, faster than a bank dispute.
We keep records of proposals, approvals, deliverables and session attendance, and will share them with your card issuer if a dispute is opened.
7. Changes to this policy
We may update this policy. The version in effect on the date you paid applies to that purchase. See also our Terms of Service.
Questions about this policy? Email helpdesk@digitalmarketmart.com or call +1 (240) 217-6149.